Refund Policy

Thank you for choosing SAB Travel & Tourism Est. for your travel needs. We understand that plans can change, and we strive to be as flexible as possible while also protecting our business. Please read our refund policy carefully.

1. General Conditions

• This policy applies to all bookings made through [Travel Agency Name], including but not limited to flights, accommodations, tours, and car rentals.

• All refund requests must be submitted in writing to [email address] or through our official website portal.

• Refunds are subject to the terms and conditions of the individual airlines, hotels, tour operators, and other third-party suppliers. We are bound by their policies, and our ability to issue a refund is dependent on their approval and processing.

• Processing times for refunds can vary. Please allow [number] business days for us to process your request and an additional [number] business days for the refund to appear on your statement.

2. Cancellation and Refund Schedule

The amount of your refund will depend on when you cancel your booking. The following schedule applies unless otherwise specified by the third-party supplier:

• [Number] days or more before departure: [Percentage]% of the total booking cost will be refunded, less any non-refundable deposits or fees imposed by suppliers.

• [Number] to [Number] days before departure: [Percentage]% of the total booking cost will be refunded, less any non-refundable deposits or fees imposed by suppliers.

• Less than [Number] days before departure: No refund will be issued.

3. Non-Refundable Items

The following items are generally non-refundable:

• Service Fees: Our agency's service fees for booking and consultation are non-refundable.

• Travel Insurance Premiums: Travel insurance is a separate policy, and premiums are non-refundable.

• Non-Refundable Deposits: Any deposits required by suppliers (e.g., hotels, tour companies) to secure a booking are typically non-refundable.

• Special Promotional Fares: Some flights, hotels, or packages are sold as "non-refundable" promotional fares. These are clearly marked at the time of booking.

4. Cancellations by Third-Party Suppliers

• If an airline, hotel, or other supplier cancels a service, we will assist you in obtaining a refund or a credit as per the supplier's policy.

• We are not responsible for any additional costs incurred as a result of a supplier's cancellation (e.g., rebooking fees, changes in accommodation).

5. Force Majeure

• In the event of a cancellation due to circumstances beyond our control (e.g., natural disasters, pandemics, war, civil unrest), our ability to provide a refund is subject to the policies of the third-party suppliers. We will act on your behalf to secure the best possible outcome, which may include a travel credit instead of a monetary refund.

6. Changes to Bookings

• If you need to make a change to your booking (e.g., change of dates, names), a change fee may be applicable in addition to any fees charged by the supplier.

• Changes are subject to availability and the supplier's terms and conditions.

7. How Refunds are Issued

• Refunds will be issued to the original form of payment (e.g., credit card used for the booking).

• If the original payment method is no longer available, we will issue the refund via [e.g., bank transfer, check], with any associated processing fees deducted from the refund amount.

8. Contact Us

If you have any questions about our refund policy or need to request a cancellation, please contact us at:

• Email: [email protected]

• Phone: +966551155857

• Office Address: Ash Sharafiyah 6945, Jeddah 23216, Saudi Arabia.

By confirming your booking with [Travel Agency Name], you acknowledge that you have read, understood, and agree to the terms of this refund policy.

Disclaimer: This policy is a general guideline. Specific terms and conditions for each booking will be provided at the time of purchase and may supersede this general policy.